FAQ

Where is Golden Acre based?

Golden Acre is a small Australian family run business based in Gippsland, Victoria.

What does Golden Acre Stand for ?

We believe the best childhoods happen outside.

Golden Acre is all about encouraging kids to get outdoors, use their imaginations, make a mess and enjoy being kids. We create and source practical pieces designed for real childhood - because muddy clothes can be washed, but childhood doesnt last forever.

Are your clothes designed for outdoor play? 

Absolutely! Outdoor play is at the heart of Golden Acre.

How do I choose the right size?

Sizing information can be found on each individual page.

If you've unsure between two sizes, please feel free to contact us.

Do you ship Australia- wide?

Yes! We ship Australia- wide from Gippsland, Victoria.

Once your order has been packed and sent, you'll receive tracking information so you can follow its journey to your door.

How quickly will my order be sent? 

As a small business, I do my best to get your orders packed and, on their way, as quickly as possible. Dispatch is between 2-3 days.

Processing times may be slightly longer during launch, sales and bust periods, but ill always keep you updated if there are significant delays.

Do you offer local pick - ups?

Yes! Local pick - up is available for our local Gippsland customers. Simply select the local pick - up option at checkout if its available for your order. You'll be notified when your order is ready to collect.

Can I return or exchange an item?

We understand that sometimes sizing doesn't quite work out. Please check our returns and exchanges policy for full information about exchanges, returns, timeframes and item eligibility.

What happens if my item arrives faulty?

Oh no! If something isn't right with your order, please contact us as soon as possible with your order number and photos of the issue. We'll work with you to get it sorted. 

Do you restock sold - out products ?

Sometimes! Because we're a small business, many of our collections are ordered in smaller quantities. Some favourites may return, while other may be limits releases. 

Following us on social media and joining our Golden Mums community is the best way to hear about restocks and new releases first.

Do you offer Afterpay or PayPal?

Yes! We offer flexible payment options including Afterpay and PayPal, with available payment methods shown at checkout.

How can I contact you?

Have a question that isn't answered here? Please reach out through our Contact Us page or send us a message on social media. You're never talking to a big customer service department - you're talking to me, Rikki-Lee, the mum behind Golden Acre.